Return, Exchange & Refund Policy

Last Updated: July 23, 2026

Thank you for shopping with Tahboub Appliances. We aim to deliver every order correctly and in proper condition. Please read this policy carefully before placing your order.

1. Return Eligibility

This policy applies to products sold as new. We accept return requests for defective and non-defective products within 3 calendar days after delivery, subject to inspection and the conditions below.

For change-of-mind returns, the product must be:

• Unopened
• Unused
• Uninstalled
• Sealed in its original packaging
• Returned with all manuals, accessories, labels, warranty documents, and the invoice

Products that are opened, used, installed, unsealed, damaged, or missing any original items cannot be returned due to a change of mind.

If the product received is damaged, defective, incorrect, or does not match the confirmed order, Tahboub Appliances will inspect the case and provide the appropriate solution, which may include repair, replacement, or refund where applicable.

2. Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, incorrect, or non-matching upon delivery:

• Products that have been opened, used, installed, unsealed, damaged, or altered after delivery
• Products missing original packaging, manuals, accessories, labels, warranty documents, or the invoice
• Final-sale, clearance, or non-returnable items
• Special-order or customized products
• Products damaged due to misuse, improper installation, improper care, accidental damage, or unauthorized repair

3. How to Request a Return

To request a return, please contact Tahboub Appliances Service Center within 3 calendar days after receiving your order.

Please provide:

• Your order number
• Photos or a video of the product and its packaging
• A brief description of the issue

Our team will review your request and respond within 1 to 2 business days. If the return is approved, you will receive instructions on how to return the product.

Return Methods

Approved returns may be completed in store, at a designated drop-off location, or by mail/courier, according to the instructions provided by Tahboub Appliances Service Center. All returns require prior approval.

For returns made by mail or courier, the customer is responsible for arranging the return shipment and obtaining any required return shipping label. Responsibility for the return shipping cost is explained in Section 4 below.

4. Return Shipping & Delivery Fees

If the return is due to a damaged, defective, incorrect, or non-matching product, Tahboub Appliances will cover the return shipping cost.

If the return is due to a change of mind, the customer is responsible for the return shipping cost.

Tahboub Appliances does not charge a restocking fee.

If the original order included free delivery, the actual delivery cost paid by Tahboub Appliances may be deducted from the refund amount in change-of-mind cases.

Delivery, installation, and service fees are non-refundable unless the return is caused by an error from Tahboub Appliances.

5. Refunds

Approved refunds are processed after the returned product is received and inspected.

For approved change-of-mind returns, the refund amount may be reduced by applicable costs, such as return shipping, the original delivery cost, installation fees, or service fees.

If the product is damaged, defective, incorrect, or does not match the confirmed order, Tahboub Appliances will provide the appropriate solution after inspection. This may include repair, replacement, or refund where applicable.

Approved refunds are processed within 7 business days after the returned product is received and inspected.

6. Order Cancellations

Orders may be cancelled before dispatch, either when our sales team contacts the customer to confirm the delivery location and payment method, or by submitting a cancellation request through the website chat before the order is shipped.

Once the order has been dispatched, cancellation may no longer be possible.

7. Exchanges

Direct exchanges are available for damaged, defective, incorrect, or non-matching products, subject to inspection and stock availability.

For change-of-mind requests, the customer may return the original product only if it meets the return conditions, then place a new order.

8. Warranty

Products covered by a manufacturer or distributor warranty will be handled according to the applicable warranty terms.

The warranty does not cover damage caused by misuse, improper installation, improper care, accidental damage, or unauthorized repair.

Contact Us

For questions related to returns, exchanges, refunds, warranty, maintenance, or after-sales support, please contact Tahboub Appliances Service Center:

Tel: 065519500, extension 1
WhatsApp: 0796655575
Email: online@tahboub.jo
Website: www.tahboubonline.com
Instagram: @tahboub.appliances
Facebook: Tahboub Appliances

By placing an order on our website, you agree to the terms outlined in this policy.